DiscoverBuilding With AIProviding seamless in-product assistance with AI | Dopt
Providing seamless in-product assistance with AI | Dopt

Providing seamless in-product assistance with AI | Dopt

Update: 2024-03-18
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Description

In this episode of Building With AI, host Haroon Choudery is joined by Phil Vander Broek, Co-founder and CPO, and Karthik Sethuraman, a staff engineer at Dopt. Phil and Kathrik transitioned Dopt from a traditional SaaS platform to one that uses AI for in-product education and onboarding, leading to the launch of AI Assist earlier this month.

 

During the conversation, they discuss:

  • How Dopt adopted GenAI,
  • Multimodal models vs. traditional LLMs,
  • Guiding principles for AI-powered UX,
  • The biggest technical challenge of developing AI Assist,
  • Phil and Karthik's great learnings from building AI products,
  • And much more!

[00:00 ] Up next: 

[00:51 ] Episode introduction 

[02:03 ] Autoblocks: AI Optimization Platform 

[02:56 ] Phil and Karthik's introduction 

[04:58 ] How Dopt adopted GenAI 

[11:11 ] Multimodal models vs. traditional LLMs 

[16:03 ] All things Dopt AI Assist 

[22:53 ] Guiding principles for AI-powered UX 

[26:28 ] The biggest technical challenge in developing AI Assist

[30:03 ] Phil and Karthik's valuable insights from building AI products

[35:21 ] AI Assist outcomes: iteration & experimentation 

[36:48 ] The future of AI Assist 

[39:41 ] What is AI Assist? 

[42:32 ] Phil and Karthik's hottest AI take

Brought to you by Autoblocks (https://www.autoblocks.ai/) — how product teams deliver better AI experiences.

Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery (CEO of Autoblocks) uncovers tactical insights that help listeners build & scale world-class AI products.

Subscribe to Building With AI:

Where to find Phil Vander Broek:

Where to find Karthik Sethuraman:

Learn more about Dopt:

Where to find Haroon Choudery:

Learn more about Autoblocks:

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Providing seamless in-product assistance with AI | Dopt

Providing seamless in-product assistance with AI | Dopt

Phil Vander Broek, Karthik Sethuraman, Haroon Choudery